Loyalty Program (“the Program”) is offered to customers through
participating stores. Members of the Program (“Members”) receive
benefits by scanning their activated Card during transactions at
Retech Pty Ltd (A.C.N. 107 563 511) trading as WorldSmart Retail (“WorldSmart”)
is a technology service provider that hosts the Program on behalf of
participating stores. This website is owned and maintained by
is committed to respecting the privacy of your personal information and to
complying with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles. In hosting the Program and this website, WorldSmart
collects and handles personal information. The following Privacy
Policy explains how we deal with personal information.
membership of the Program at any time.
of personal information we collect
In hosting the Program, WorldSmart collects
personal information from Members. The nature and extent of personal
information that WorldSmart collects varies depending on the level of each
Member’s interaction with the Program.
The types of personal information that may be
collected from you as a Member include name, contact details, date of birth, supermarket
transaction details, points accrual and reward details and authorisations.
personal information is collected and held
WorldSmart collects personal information from the
o Direct from
Members (through the Card activation and registration process on this
participating store that issued your Card (your Home Store);
o If your Home
Store is part of a group of stores owned and operated by the same entity or
corporate group (your Home Store Group), your Home Store Group; and
o The point of
sale system and software installed and operated from your Home Store or your
Home Store Group (which records transaction data linked with your Card).
WorldSmart holds personal information electronically
and in hard copy form, both at our own premises and with the assistance of
our service providers.
for handling personal information
WorldSmart collects and handles your personal
information for the purpose of hosting, maintaining, improving and
personalising the Program (Primary Purpose). The Primary Purpose
includes the following functions and activities:
products and services requested by you, your Home Store and your Home
Store Group and other participating stores;
you with further information about the products, services, benefits and
promotions available under the Program;
o managing the
program benefits for your Card by reference to your eligible purchases;
personalise and customise your experiences with the Program;
o to verify
o to maintain
and update records relating to the Program and your membership of the
o to deal with
your enquiries relating to the Program and enquiries made by your Home Store
or your Home Store Group.
Disclosure of your personal information to your Home Store
As a Member, you consent to us providing your
personal information to your Home Store and/or your Home Store Group.
As part of WorldSmart’s services in hosting the Program on behalf of
participating stores, WorldSmart hosts an online portal through which your
Home Store and/or your Home Store Group can access your personal information
(“the Home Store Portal”). Please refer to your Home Store/ Home Store
Home Store/ Home Store Group deals with personal information it collects from
the Home Store Portal.
In addition to providing access to help you
maintain your account details, the Home Store Portal also allows your Home
Store/ Home Store Group to:
o access your
personal information for the purposes of direct marketing; and
marketing communications and targeted advertising to you on an ongoing basis.?
If you do not wish to receive such communications
from your Home Store/ Home Store Group through your online account:
o login to
your account at any time on this Website and opt out of SMS/MMS and email
WorldSmart Retail by telephone on Ph. 1300 738 324 or by email at
o write to
WorldSmart Retail at 33 McKechnie Drive, Eight Mile Plains QLD 4113.
WorldSmart does not host, manage or control
communications that your Home Store/ Home Store Group may initiate outside of
the Home Store Portal (such as communications by telephone, email, SMS or
Other than operating and maintaining the Home
Store Portal in the manner described in paragraph 4 above, WorldSmart does
not use your personal information for direct marketing purposes, nor does it
sell your personal information to third parties.
disclosures of your personal information
WorldSmart will only use and disclose your
personal information for purposes which are related to the Primary Purpose or
if we otherwise get your consent to do so, in accordance with this Privacy
Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In hosting and maintaining the Program, we may
need to disclose personal information to third parties including:
o Third party
contractors engaged to provide technical services;
advisors, including our accountants, auditors and lawyers;
authorised by you to receive information held by us; and
o Any persons
as required or permitted by any law.
WorldSmart does not disclose personal information
of personal information
We implement a range of measures to protect the
security of that personal information. We also take measures to destroy
or de-identify personal information that is no longer needed for any lawful
to, correction to and feedback on personal information
As a Member, you can access and make changes to
your personal information at any time by logging onto your online
If you have any feedback or concerns about
privacy, please contact us in writing. We treat all complaints
seriously and intend to resolve your complaint within a reasonable timeframe,
usually 14 days or otherwise as soon as practical. However, in some
complex cases, resolution may take longer. In handling complaints about
privacy, we may adopt the following methods to resolve the complaint:
o Asking you
for further information regarding the complaint;
resolution options with you; and/or
Please address all of your privacy related
queries to the following address:
Attention: Privacy Officer
Eight Mile Plains QLD 4113
Ph. 1300 738 324
We reserve the right to review, and if necessary,
on this Website.