Terms and Conditions

1. Membership

Membership to the program is free and you can join by simply picking up a Romeo's Rewards Card (the 'Card') at a participating store and going online to input your details at romeosrewards.com.au (the Website). Your 'home store' (Home Store) will be defaulted to the store you made your original Romeo's Rewards purchase at. A registered Card is not transferable, and may only be used by the registered cardholder. It is your responsibility to keep your personal details updated. If your personal details change and you fail to notify us of the change we might not be able to offer or provide to you benefits and may need to cancel your Card. If an unregistered Card is lost, any benefit loaded on the Card cannot be replaced.

2. Participating stores

Participating stores (the Store) will display the Romeo's Rewards logo.  Participating stores will provide different benefits and they will vary them from time to time. For example, some stores will offer Romeo's Rewards special prices on selected products. Other stores will award loyalty points that you can use to pay for a future purchase. For details of what benefits a Store offers, check with the staff at your next visit.

3. Using your card

A great way to reward yourself for smarter shopping, shop at any one of our Romeos stores and get your Romeos card swiped at checkout to earn points.

Every dollar you spend earns you points that can be collected to redeem savings from your Romeos Grocery bill, and the more points you collect, the better the rewards available to you for each $1 spent in a Romeos store we attribute 1 point to your card.

You can redeem your saved points at any given time at any commencement of a transaction.  100 points gained will give you $1 in redemption, 1000 points gained will give you $10 in redemption and so forth.


4. Linking cards to one account

If you have registered your Card, you can add Cards to your account that have been registered by your family or friends, via the Website. Our Website may refer to this as "linking". When you add other registered Cards to your account, you may be required to supply personal information for verification purposes. You should note that all additional cardholders may utilize your current entitlements without your knowledge. In registering any additional Cards you consent to those cardholders accessing your accrued entitlements. All benefits loaded on additional Cards will be credited to one account (the "Account"). The Account will be available to be drawn on by each additional cardholder so that any additional cardholder may redeem any benefit credited to the Account. If you want to add cardholders to your Account, you and your family or friends must nominate one Card as the primary Card ("Primary Card"). A maximum of 5 Cards (including the Primary Card) may be added together. If you decide that you no longer want to be a primary or additional cardholder to other Card(s), you can remove other cardholders from your account by logging on to our Website and clicking "unlink your cards". A primary cardholder can remove other Card(s) without the other cardholders' consent. Any benefits from a removed card will remain with the Account.

5. Privacy

We respect your privacy. We collect, store and use your personal information in accordance with the Privacy Act 1988. By participating in this program you consent to your Home Store using your personal information to operate and provide you with the membership benefits of the Romeo's Rewards program. You also consent to your Home Store using your personal information to assist in researching new product and service offerings. You can opt out of receiving any marketing and promotional material by un-ticking the appropriate check box during the online registration process. You can also opt out of receiving your monthly statement in the same manner. You can access and modify your personal information online at the Website.

6. How to Cancel Your Membership

You may cancel your Card either on our Website. If a Card is cancelled all benefits will be automatically forfeited.

7. Lost, Stolen or Damaged Cards

Keep your Card in a safe place. If your Card is lost, stolen or damaged, visit our Website. If you have registered your Card and your Card is lost or stolen, your Home Store may issue you with a replacement Card. Any benefits on your lost or stolen registered Card will be cancelled but may be replaced by your Home Store. However, if your Card is not registered, any benefits already loaded on that lost Card cannot be replaced. If your Card is damaged or unusable, your Home Store may issue you with a replacement Card. If your Card is registered or if the unique barcode on the Card is still readable, any benefits loaded on your damaged Card may be replaced by your Home Store. However, if your Card is not registered and the unique barcode is not readable, any benefits already loaded on that damaged Card cannot be replaced. The issuing of replacement Cards and the re-instatement of current entitlements on lost, stolen or damaged Cards is at your Home Store's discretion.

8. Other information

By registering online you will be deemed to have accepted the terms and conditions that govern the Romeo's Rewards program. Your card is issued by and remains the property of your Home Store.

We reserve the right at any time and without notice, to;

(a) decline to issue Romeo's Rewards Cards
(b) cancel your membership
(c) modify membership benefits
(d) terminate the Romeo's Rewards program

9. Terms and Conditions

We reserve the right to change these terms and conditions from time to time. Any changes to the terms and conditions will be made available to members via rewards.romeosrewards.com.au.